I had a remanufactured transmission installed in July and it works great. Jeff walked me through the entire process from the diagnosis and cost estimate to the courtesy recheck. I can not say enough about the great customer service. I will definitely recommend Certified Transmission to family and friends in need of transmission service.
I wanted to tell you about my recent experience at Certified Transmission. I was having trouble with my Ford Explorer and someone driving with me thought it might be my transmission. I went the Certified Transmission shop in Olathe where I left my car there for the whole day. Jeff, the manager, called me later that day to tell me they went through my whole transmission, test drove it twice, and could find nothing wrong with it. They then performed another test on my tires and told me that is where the problem was. Something in my transfer case was kicking on and off because of that tire problem. They could have told me anything and I would have believed them. It would have been easy for them to adjust my tires and told me that it was a transmission problem. But they chose to take the high road and do the right thing. When I do have a transmission problem, or anyone I know has one, guess where I will go, Certified Transmission. I thought you would like to know.
These guys did a great job! I needed my transmission serviced to ensure everything was running as it should be and they were the only place that would replace the actual transmission filter...and they did it for less than other places that do not even do that much. They were professional, courteous, and very knowledgeable. I will be taking my cars there from now on for any transmission needs.
You guys are the best! Our 2002 Explorer is running absolutely flawless after the transmission flush, filter and fluid replacement you performed on our Ford Escape. The way the transmission was behaving before we brought it to you...I really thought this was going to be an expensive venture. $188 later and the truck is driving like new again! Awesome shop, great staff...what more could a customer ask for? I have shared my transmission service experience with everyone I know. Certified Transmission is the best!
I am extremely satisfied with the service I got from Certified Transmission in Olathe. I had my Acura towed to there shop on a Sunday night fearing I needed serious transmission work done. By 10:30 Monday morning Jeff Luoma called me with the problem (broken front left axle) and said it could be fixed before the end of the day. By 5:00 Monday evening I was back driving my car good as new. I couldn't be happier with their work. Believe me, in my experience, this is the exception not the rule. Certified Transmission has just gained a customer for life. Thank you again Jeff and the rest of your team in Olathe. Much appreciated.
I was driving back home alone with two small grandchildren when my car began to shift funny. It was noisy and sometimes it would shift fast, other times slow. By chance, I stopped at the Certified Transmission Shop in Olathe. Jeff, the manager, was very courteous to us. Right away, he checked the fluid levels. The courteous and excellent service continued although the transmission problem was determined to be low transmission fluid. The fluid was replaced and the children and I went on our way!
While it is never fun to have your car break down during a stressful time of life (Sr KU finals), Certified Transmission in Olathe added a bright spot. After towing vehicle to a local Ford dealer who quoted a week needed in shop and higher repair costs, we re-towed car to Jeff and got back on the road faster and cheaper. Jeff even came in on a Saturday to lend us his oldie but goody Buick for free til car done 2 days later. We are very grateful for his classic and genuine service along with the repair guy! The 3 yr/100,000 warranty really puts us at ease too.
Excellent professionalism and customer service! My truck was in and out in one day and the work was fantastic! Personable and friendly and just an absolute joy to do business with. Price was more than reasonable. I will recommend to anyone and everyone!
Certified Transmission correctly diagnosed the problem with our 2002 GMC Envoy, which turned out to be a bad solenoid and not the transmission. The repairs were done quickly, honestly, and at a very fair price. We worked with Jeff during the entire process and he was outstanding, kept us informed, and did not try to sell us anything we did not need. My wife loves her car, so it was good to hear Jeff say he's seen our model reach 300K miles. We give Jeff and Certified Transmission 5 stars across the board, and we will be a returning customer. Thank you Jeff and C.T. for an excellent customer experience, the best we have had in this area!
What a wonderful surprise to find Jeff Louma has become the manager for this location. He is someone who embodies the word Integrity.I have known Jeff for years and recently brought my wife's car to this facility. The job was completed in a timely manner and we felt blessed to have found someone who is customer service oriented. Thanks you both him and his crew.